A transparent approach to fees, cancellations and refunds.
Loan Cure Solutions follows a structured fee policy for services provided to clients. This Refund & Cancellation Policy explains the general treatment of payments, cancellation requests and refund-related questions.
The specific service agreement accepted at the time of enrollment remains important and should be read together with this policy.
Payments for services already initiated are non-refundable.
Once a payment has been made and Loan Cure Solutions has initiated the agreed service, the fee paid is treated as non-refundable, subject to applicable law and any express written term in the applicable service agreement.
In particular, the following circumstances do not by themselves create a right to a refund after service initiation:
A later decision not to continue does not by itself reverse fees for an initiated service.
Choosing to discontinue the engagement does not by itself make fees already paid refundable.
Delay or the eventual outcome of lender-related discussions does not by itself create a refund.
A client's decision not to use available support after service initiation does not by itself create a refund entitlement.
This policy does not remove any right or remedy that applies under law and cannot lawfully be excluded.
Fees reflect the work involved in providing the service.
Loan Cure Solutions services may involve professional time, effort, planning, communication, coordination and ongoing case handling. Fees may therefore relate to work performed throughout the engagement rather than only to its final stage.
A fee should not be understood as payment for a guaranteed settlement, lender approval, particular reduction, restructuring decision, credit-score result or other third-party outcome.
Beginning the agreed service and organising the matter.
Reviewing the situation and preparing relevant next steps.
Handling service-related communication and coordination.
Continuing agreed case-handling work during the engagement.
Clients may communicate a decision to discontinue services.
A client may choose to discontinue services by providing written communication to Loan Cure Solutions.
Cancellation does not by itself create a refund for fees already paid for an initiated service.
No credit is provided merely because part of an anticipated service duration remains unused.
Cancellation does not reverse work already completed or work already undertaken as part of the engagement.
Any express written term in the applicable service agreement, together with applicable law, continues to govern the engagement.
The written service agreement remains the primary reference.
Refunds, where applicable, are governed by the service agreement executed or accepted at the time of enrollment and by applicable law.
Unless the applicable service agreement expressly states otherwise in writing, payments for services that have been initiated are treated as non-refundable.
If a written term specific to your engagement addresses cancellation or refunds, that term should be considered together with this general policy and applicable law.
Ask for clarification if a fee or service term is unclear.
Before discontinuing an engagement because of uncertainty about scope, timing or work being performed, you may contact Loan Cure Solutions for clarification about the applicable service terms.
A request for clarification does not itself change the refund terms already applicable to an initiated service, but it can help identify the relevant written agreement and the status of the engagement.
Questions about a payment or cancellation can be raised directly.
For clarification regarding this Refund & Cancellation Policy or the terms applicable to your service, contact Loan Cure Solutions.
1st Floor, Property No 101, Patparganj Rd, above Bank of Baroda, Phase 1, Patparganj, Mayur Vihar, New Delhi, Delhi, 110091